物流政策

Shipping Policy

Last updated: September 19, 2026

1. Where we ship from

Our craft kits are made and dispatched from our workshop in China and shipped directly to you by air. This is how we keep our kits affordable while offering original designs you will not find elsewhere. It does mean delivery takes longer than a domestic order, and this page tells you exactly what to expect.

2. Processing time

Orders are packed and dispatched within 1–2 business days of being placed. During peak season (late November and December) processing can take up to 3–5 business days because of order volume.

You will receive a dispatch confirmation email with your tracking number as soon as your parcel leaves us.

3. Delivery time

• United States and Canada: 7–15 business days after dispatch
• Peak season (October–December): allow up to 20 business days

Delivery time is counted from the dispatch date, not the order date. Business days exclude weekends and public holidays.

Occasionally a parcel is held briefly in customs. This is outside our control and can add a few days. If your tracking shows no movement, please see Section 7 below.

4. Shipping charges

Shipping is calculated at checkout based on your destination and order size. Any free-shipping threshold shown on our website is applied automatically to qualifying orders.

5. Duties and taxes

Orders are shipped delivered duty paid (DDP) where this service is available for your destination. This means any import duties or taxes are settled by us, and you should not receive a separate customs bill. If a customs authority does raise a charge, please contact us at support@thimblelark.com and we will help you resolve it.

6. Christmas and holiday delivery — please read this before ordering late

Because our kits travel internationally and then need time to be made up, please order earlier than you would for a domestic store.

• Orders placed by 1 December 2026 should arrive before 25 December
• Orders placed after 1 December 2026 are shipped normally but are likely to arrive after Christmas

Why the cut-off is earlier than you might expect: these are craft kits you make up yourself. Once your parcel arrives you will still need roughly a week to stitch and finish your ornament — and longer if you are new to needlework. So the cut-off above already allows for delivery and making-up time, not just shipping. If you want your ornament hanging on the tree this Christmas, please do not leave it to the last week.

Orders placed during Black Friday and Cyber Monday week may take longer than usual to process because of order volume. If your order is a gift for a specific date, please order as early as you can — we would much rather you had it in good time than have it arrive late.

7. Tracking your order

Every parcel is sent with tracking, and your tracking number is included in your dispatch confirmation email. Tracking can take 2–3 business days to show its first update while the parcel clears its first sorting hub.

If your tracking shows no movement for 14 consecutive days, please contact us at support@thimblelark.com and we will open an investigation with the carrier. Where a parcel is confirmed lost, we will resend your order or refund you in full.

8. Please check your address carefully

We ship to the address you enter at checkout and cannot change it once an order has been dispatched. Please double-check your street address, apartment number, and postcode before completing your order.

If you notice an error, email us immediately. We can amend an address before dispatch, but not after.

9. If delivery is attempted and you are not there

If the carrier cannot deliver and the parcel is returned to us, we will contact you to arrange redelivery. Original shipping charges are not refundable in this case, and any return-to-sender cost may be deducted from your refund.

10. Order cancellations

You can cancel your order for a full refund at any time before it is dispatched. Contact us at support@thimblelark.com with your order number. Once a parcel has been dispatched we cannot cancel it, but you may still return it under our Returns & Refunds Policy.

11. Damaged parcels

If your parcel arrives visibly damaged, please photograph the box before opening it fully and keep all packaging until your claim is resolved. Send the photos to us and we will replace the contents or refund you in full. See our Returns & Refunds Policy for details.

12. Questions

Email support@thimblelark.com — we reply within 2 business days.