联系信息
Contact Information
Last updated: September 19, 2026
We are a small independent studio, and a real person reads every message. Please get in touch — we would much rather hear from you than have you unhappy with an order.
Customer support
Email: support@thimblelark.com
We reply to all enquiries within 2 business days. During November and December it can occasionally take a little longer, and we thank you for your patience.
What to include
To help us resolve your query on the first reply, please include:
- Your order number (it begins with # and is in your confirmation email)
- A short description of the issue
- Photos, if the problem is with the item or its packaging
Returns
Please do not send anything back before contacting us. All returns must be approved first so that we can give you the correct address and instructions. Full details are in our Returns & Refunds Policy.
Business details
Thimblelark
Returns Department
No. 1 Yunshan Road
Yubei District
Chongqing 401120
China
This is our workshop and returns address. It is not a retail location and we cannot accept walk-in visitors.
Order and shipping enquiries
For questions about delivery times, tracking, duties, or our Christmas cut-off dates, please see our Shipping Policy. For refunds and returns, see our Returns & Refunds Policy.